FAQS

FREQUENTLY ASKED QUESTIONS

Why are we so much more affordable than others?
That's easy, we love our business, so we run it ourselves, this means we save on costs of running our business and can therefore afford to pay only the best pilots in Adelaide. That's right, they're real pilots, and they're amazing! They love what they do and they love sharing their love of avaition with anyone and everyone. Check out our Facebook Reviews and see for yourself how much fun people have when they come in, we've flown over 10,000 customers since we opened our doors.

So what else makes us different?
We have 2 simulators to choose from. When we first opened our doors in April 2012, we had our Commerical Jet Simulator based on the Boeing 737-800NG (this is generally what you would fly on if you were travelling interstate). But we now have Adelaide's ONLY Fighter Jet Simulator based on the F/A-18 Super Hornet! If you're buying this as a gift for someone else, we've made it easy for you, you don't have to decide which one they will fly, their voucher will entitle them to either. So you can give them the voucher as a gift, then they can decide which experience they would like to try when they book in.

I have a voucher, how can I book in?
You can book yourself in using our online calendar, just go to Bookings and follow the instructions. Or you can give us a call and we’ll arrange the booking for you.

Can I upgrade my session to a longer time?
Absolutely, just CLICK HERE and you can purchase an upgrade.

How are the vouchers issued?
Vouchers purchased directly through our website will be emailed within 15 minutes. Vouchers purchased over the phone can be emailed or posted out to you.

How long are the vouchers valid for?
Vouchers purchased directly through our website or over the phone are valid for 12 months from the date of purchase.

My voucher has expired, can I still use it?
Absolutely, just CLICK HERE and you can purchase an extension then you can book in.

The voucher is in my name, can I give it to a friend?
Of course, your friend will just need your voucher code to book in. If you’d prefer to give them a voucher with their name, just send us an email with the Voucher Code and let us know what you’d like us to put in the To and From section and we’ll email you a new voucher.

What are your hours of operation?

Are there any age restrictions?
We’ve had children as young as 5 years old to customers 98 years young. Our very young fans can sit on a booster seat or their parents’ lap. All minors must be accompanied by an adult during the session, there is no charge for an adult accompanying a child. We cater each session to each individual so the experience is enjoyable for everyone.

Are there any weight or height restrictions?
The maximum weight for customers wishing to fly in the Boeing 737-800NG based simulator is 140kg and the F/A-18 based simulator is 120kg. We’ve had customers who are 6 foot 8 who haven’t had a problem in either simulator.

Can I bring guests along to watch?
Absolutely, we have 3 jump seats for family or friends to watch – get your friends or family to bring a camera and take photos.

Can we take photos?
Absolutely, we encourage taking as many photos as you like, feel free to post them on our Facebook page.

Can we have a recording of our flight?
We can provide a recording of up to 60 minutes for $30. Just mention this to the pilot when you walk in. You can pay on the day via cash or EFTPOS.

Do you offer Buck's Nights or Hen's Night Experiences?
Absolutely! This is one Buck's/Hen's night you'll never forget. We can have both simulators running at the same time so that everyone can have a go. We can also arrange this after hours on any night of the week to fit in with your plans. Just give us a call and we'll arrange it for you.

I’m organising a fundraiser for a good cause, can you help us out?
We’re always interested in helping a good cause that supports Adelaide and it’s people, just send us an email with the details and we’ll be in touch.